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KEY THINGS TO KNOW
INSIGHT DRIVERS
DESIGNATION
DEPARTMENT

BENCHMARK SELECTION

SCORING & BENCHMARKS

NAVIGATION HUB
BENCHMARK SELECTION
RESULT SUMMARY PARTICIPANTS QUESTIONS
ANSWERED		 PROJECT
RESULT		 BENCHMARK
SPARCA JEDI		 NET
VARIANCE		 OUTCOME OF RESULT
LISTEN TO CUSTOMER
KNOWLEDGE OF CUSTOMER
INTERACTION WITH CUSTOMER
CULTURE OF CUSTOMER