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Listening to Customer directly relates to your organisations capability in DATA MANAGEMENT

Customers leave a trail of data with each interaction. How your business copes with the capture, storage and processing of this information can determine how well you can learn from your data to understand customer needs.

LISTEN TO CUSTOMER
PARTICIPANTS QUESTIONS
ANSWERED		 PROJECT
RESULT		 BENCHMARK
SPARCA JEDI		 NET
VARIANCE		 OUTCOME OF RESULT
BENCHMARK SELECTION

TYPE OF RESPONSE DISTRIBUTION

Response Type % Project (NAME) % BENCHMARK
SPARCA JEDI
DE
Depreciating
DE
Neutral
DE
Positive

KEY RESPONSE

Q  

A

RECOMMENDATION

ACTIONS